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Customers have come to rely on Nominum as a partner, ensuring that their services work without fail.
We offer onsite product training, a certification program, and free tools available for download. Get a hold of us anytime, literally.
We’re available 24 hours a day, 7 days a week, 365 days a year.

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End-of-life Policy

All Nominum Major Update software releases are supported for eighteen (18) months following the release of such software. A Major Update software release is defined by numbers that increment either of the first two digits of a version (for example, or


After formally announcing  the EOL of a product, the following Nominum support policy** will be in effect:


Support Policy:

Years 1 & 2: Full maintenance and support 24×7

Year 3: Commercially reasonable efforts (normal business hours)

Years 4 & 5:Time and materials (normal business hours)


**Support pre-payment exception:

If you have a multi-year support agreement, you will continue to receive 24×7 Premium Support for the remainder of the pre-paid period on those Nominum products, regardless of where your product lies in the EOL cycle.

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