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All Nominum Major Update software releases are supported for eighteen (18) months following the release of such software. A Major Update software release is defined by numbers that increment either of the first two digits of a version (for example, 18.104.22.168 or 22.214.171.124).
After formally announcing the EOL of a product, the following Nominum support policy** will be in effect:
Years 1 & 2: Full maintenance and support 24×7
Year 3: Commercially reasonable efforts (normal business hours)
Years 4 & 5:Time and materials (normal business hours)
**Support pre-payment exception:
If you have a multi-year support agreement, you will continue to receive 24×7 Premium Support for the remainder of the pre-paid period on those Nominum products, regardless of where your product lies in the EOL cycle.
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