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REACH SUBSCRIBERS
BEFORE THEY REACH YOU

Anticipate and resolve subscriber issues
before they become problems

N2 Care

Proactively interact with and retain subscribers

Are your customer care & retention programs effective?

  • Resolving customer care and support calls remains a significant operational cost

 

  • Traditional customer care communication channels such as email and support portals are ineffective

 

  • Customer dissatisfaction with customer care directly correlates with increased churn rates, impacting Net Promoter Score

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Reach subscribers proactively for best results

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  • Communicate with subscribers via in-browser messaging based on DNS, an underlying Internet infrastructure
  • Support multiple use cases throughout the customer lifecycle, i.e  onboard, support, retention, promotion
  • Avoid customer calls that do not require direct contact with a representative, such as late bill pay or an upsell opportunity

N2 Care: Deliver the right message at the right time

  • Cost-effective campaigns compared to other expensive outreach solutions, such as telephone support
  • Interactive and real-time communication to ensure interactions with subscribers occur at the precise moment when required
  • Measurable campaigns to empower campaign refinement and optimization

N2 Care

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Use N2 Care to improve subscriber relationships

Customer Satisfaction

  • Customer surveys
  • Net-promoter score surveys

Customer Management

Customer Care

  • Maintenance alerts
  • Terms-of-service notifications
  • Service enhancement notifications

“The targeted in-browser messaging that is linked to DNS data has resulted in an 11% increase in our retention rate.” Marcelo Baletti, Chief of Digital Services, Cablevision

Learn more about improving customer care

[Executive Brief] Predict subscriber needs with incredible accuracy. Download N2 Care executive brief.

[Whitepaper] Balance value, transparency and privacy. Read the Commercializing Internet Activity whitepaper.

[Use Case] Leverage excessive bandwidth usage with N2 Care. Read the Data Usage Notification use case.

[Executive Brief] Predict subscriber needs with incredible accuracy. Download N2 Care executive brief.

[Whitepaper] Balance value, transparency and privacy. Read the Commercializing Internet Activity whitepaper.

[Use Case] Leverage excessive bandwidth usage with N2 Care. Read the Data Usage Notification use case.